Looking for Answers?
ISC Footwear ISC Footwear
Where do you deliver?
Currently we offer delivery within Australia only.
What are the delivery charges?
Delivery charges may vary based on the delivery location. You will find the shipping charge at the checkout or in some cases on the product page. For ISC Footwear products a standard $15 delivery fee applies
How long will it take for my order to arrive?
Delivery times vary based on your location. Starting from 4-5 business days.
Do I get a tracking number for my order?
A tracking number will be generated once your order has been shipped. We will email you this tracking number. If you haven't received a tracking number from us your order is still being processed.
How do I return a product?
We can accept returns provided our returns conditions are met. To be eligible for a return, all footwear purchases must be returned within 30 days from the date of purchase. Any product being returned must be:
- In its original condition
- Unworn, unmarked and unwashed
- In the original packaging or box
- Not defective as a result of misuse
- Tags and labels still attached
We offer paid returns only.
You may choose to:
- Pay for the return yourself. Or,
- Have the return cost deducted from your refund
To request a return:
- Email email@example.com to arrange your return
- Package your return in a satchel or similar packaging to prevent damage to the original shoebox.
- Attach the label provided by ISC team to the satchel.
Returns may take 5-10 business days to process.
I requested a refund. How long will it take?
Refunds will automatically go back into the original payment method. Please allow up to 5 business days for funds to transfer into your account.
What are the shipping charges?
Shipping charges vary based on the delivery location. You will find the shipping charge at the checkout or in some cases on the product page.
Do you ship internationally?
If you're an international club or business looking to design custom gear for your team please email us and one of our expert Account Managers will get in touch with you to discuss your requirements.
When will I receive my order?
Pre-orders will be produced once the Club Store has closed. Production may take 5 - 7 weeks. If you selected 'Pick-Up' your order will be delivered to your Club for collection. If you selected 'Delivery' we will ship the order to you once it is produced.
Custom Teamwear CUSTOM TEAMWEAR
Can I customise my team kit with our colours and logos?
With nearly 30 years' experience in designing and manufacturing performance apparel for teams of every size, ISC Sport specialise in custom teamwear. Use our online Customiser to design your team kit for - Rugby League, Rigby Union, Football, Aussie Rules, Cricket, Basketball, Netball, Touch Football, Swimwear and Outerwear.
Don't see what you're looking for? Email us at firstname.lastname@example.org
What sizes do you offer?
We offer full on field and off field garments in men's, women's and children's sizes to meet the Australian sizing standards. Find our Teamwear SIZE GUIDE here.
shipping DELIVERY TIMES
Do I have to be home to receive my order?
No you don’t, Australia Post will leave a card explaining how you are able to pick up your order or to arrange redelivery. Use the details on the card to arrange redelivery if required, in most cases your order will be taken to the nearest post office.
When will I receive my order?
We aim to dispatch within 1-2 business days once the merchandise has been produced and it has arrived at our warehouse facility in Australia. Delivery can take up to 2-5 business days via Australia Post Standard Service. If you have requested delivery to a regional area within Australia, please allow 5-8 business days for standard delivery. We cannot guarantee any firm delivery dates during peak periods.
refund policyREFUND POLICY
How do I return an item?
If you have purchased from a Club Store and received a faulty item, please contact the club rep directly. For all order related enquiries, returns and refunds, contact the club directly.
PAYMENT METHODSPAYMENT METHODS
How does Afterpay work?
Pay for your purchase over 4 equal instalments, due every two weeks. You'll pay your first instalment at the time of purchase, and the remainder over time.
Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for later payments. We'll email your payment schedule and send notifications so there are no surprises.
Enjoy instant approval decision and shipment. You'll know you've been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.
Payment reminders - communication vis SMS and email prior to payments become due. Afterpay does everything it can to help customers pay on time.
For more information visit www.afterpay.com.au
What payment types do you accept?
- Credit Cards (including VISA, MasterCard and American Express)
- Debit Cards
- Discount codes
How secure is this site?
We place huge importance on the security of our site. All transactions, from signing up to your account, to making a payment, are encrypted using an SSL Certificate to secure all your confidential information via GoDaddy.
For added security, we pass the payment handling to Level 1 PCI DSS Compliant payment gateways such as Stripe, PayPal and Afterpay. We want to give you peace of mind that your transactions are handled securely 24/7. Your credit card information is not stored on our servers at any time.
Coupons / DiscountsCOUPONS / DISCOUNTS
How do I use a coupon or promo code?
Apply your coupon or promo code on the checkout page, for it to be reflected onto your order prior to placing your order.
How can I be given a heads up on all updates?
Sign up to our newsletter via our homepage and simply enter your email address, that's it. You'll be the first to receive all our latest offers, news and competitions.
Should you wish to unsubscribe, just click the unsubscribe link located at the bottom of our emails and we'll remove you from our mailing list.
New Subscriber Offer - ISC Footwear
Offer expires 04.01.2023. Use code ISCFT10XSAU23 to redeem offer. Discount code not redeemable with any other offer or discount. Offer redeemable on iscsport.com only. Offer applies to Saucony products only. Brand exclusions apply. Offer available while stock lasts. Use discount code at checkout to redeem offer. Discount not applicable to delivery fees. Applicable to orders in Australia only. Redeemable once per customer.
Partner Offers - ISC Footwear
Offer expires 18.11.2022. Use code partner discount code to redeem offer. Discount code not redeemable with any other offer or discount. Offer redeemable on iscsport.com only. Offer applies to Saucony products only. Offer available while stock lasts. Use unique discount code at checkout to redeem offer. Discount not applicable to delivery fees. Applicable to orders in Australia only.
My AccountMY ACCOUNT
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Open any newsletter sent to you by the ISC SPORT.
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Please allow up to 3 business days for the subscription removal to become effective.