Terms & Conditions
Acceptance
The ISC Club Shop is operated by ISC TEAMWEAR PTY LTD ABN 90 608 430 860 ("ISC").
By accessing or using the ISC website ("this website"), you acknowledge that you have read and understood and agree to be bound by the following terms and conditions (as amended from time to time) which form a legally binding contract between you and ISC.
If you don't agree to these terms and conditions, please do not use this website. For any queries or assistance, please contact us at customerservice@iscsport.com
Privacy
We may collect and disclose personal information from users of this website for purposes relating to providing our goods and services including direct marketing purposes. Where this occurs, any disclosure of your personal information will be in accordance with the Privacy Act 1988, the Australian Privacy Principles and our Privacy Policy (which is available online).
Our Customers
The Club Shop is an online service in which ISC takes pre-orders on behalf of partner organisations, including schools and local sporting clubs, for a range of products which are available to that organisation on dedicated pages within this website. Members or students within the organisation (“users”) can order product directly from that dedicated page. Final product orders, picking, packing, collection and delivery are undertaken by the relevant organisation. Each Club Shop has an order closing date that must be complied with by users seeking to order such products. Only orders placed by that date will be honoured. Late orders will be rejected.
Custom Teamwear is a separate online service whereby individuals and organisations including, but not limited to schools and sporting clubs can access and custom design performance-focused Teamwear. From bespoke on-field apparel to training and outerwear. Products are available online to view, customise, or for the user to submit a quote request. A dedicated Custom Teamwear Account Manager will be appointed should the user proceed to order.
For the purposes of these terms, schools, clubs and other organisations who use either service are referred to as “ISC Partner Organisation/s”. Members of those organisations, students of those schools or individuals utilising other parts of the website such as the Customiser are referred to as “users”.
Use of the services and this Website
You acknowledge and agree that the services, this website and its contents are only intended for personal, non-commercial use by the ISC Partner Organisation, and users and may only be downloaded, printed or used for this purpose.
You may only use this website for lawful purposes and must not use it in a way that violates any law or the rights of any third party.
Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep link into this website.
Pricing
We reserve the right to set pricing across this website. Pricing is subject to change at any given time and new pricing will apply to any order placed after the change. Sale pricing is final and any further discounts (for example, member pricing and promotion codes) cannot be applied against sale item purchases.
Intellectual Property Rights
The copyright, trademarks and other intellectual rights contained within this website are owned by or are licensed to ISC.
Except as expressly authorised, you may not reproduce, perform, create derivative works from, republish, upload, edit, post, transmit, or distribute in any way whatsoever, any materials from this website without prior written permission from ISC.
You must not exploit or wrongfully use any intellectual property belonging to any third party, and you indemnify ISC against and claims that may be made against ISC arising out of or in connection with any allegation or claim of breach of intellectual property rights.
Third Party Websites
This website may contain links to third-party websites. ISC is not responsible for the condition or content of those websites as they are not under ISC control. You access those websites and/or use their products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by ISC of those websites or the products or services provided on those websites.
You must not link any third-party website to this website without ISC’s prior written consent.
Damage to Computer or Other Device
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
Password and Account Security
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you log out of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. ISC will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.
Overseas Users
This website may be accessed throughout Australia and overseas. ISC makes no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.
ISC does not supply or deliver products for Club Shop Orders to customers outside of Australia. Custom Teamwear orders may be shipped overseas for an additional cost as agreed upon, in writing, with your dedicated Teamwear Account Manager.
Errors
When placing information on our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time.
We have the right to amend any typographical errors, inaccuracies or oversights in the information contained on this website and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
In addition, images showing textures, appearances and colours of our products will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products.
We note the contents of the Electronic Transactions Act in each state and territory in Australia. We will comply with the relevant provisions of those Acts regarding online ordering and errors.
Rejection of Orders
Your online order is an offer to us. We reserve the right to not accept that offer and to reject an order for any reason, including without limitation where:
- A product is unavailable;
- There was an error in the price, image or product description;
- The customer does not meet age requirements;
- You withdraw or cancel your order before we accept it;
- The order is an overseas order;
- There was an apparent error in your order; and/or
- The ISC Partner Organisation cancels their order with ISC.
We also have the right to limit the sale of products to reasonable or normal quantities. When an order is rejected, we will refund in full all amounts you have paid in respect of the rejected order.
Order Collection
Once the Club Shop has closed, the ISC Partner Organisation will finalise the orders with ISC. ISC will produce and deliver the required items to the ISC Partner Organisation who will pick, pack and notify their customer of the pick-up time and location. ISC will provide the ISC Partner Organisation with tracking information via email.
ISC may need to contact the ISC Partner Organisation or their customers (being the ISC Partner Organisation’s customers), about their order. To ensure there is no delay please respond to any email/phone call from our customer service team quickly.
We accept no responsibility for late orders, or orders that fail to be collected by the ISC Partner Organisation or their customer at the required time. It is the responsibility of the ISC Partner Organisation to ensure timely collection of its order. Storage, re-direction, transport and other fees may be charge if products are not collected as agreed.
Access
We reserve the right to immediately suspend, terminate or limit your access to this website for any reason in our absolute discretion. We will not accept responsibility if your access to this website is unavailable for any reason.
Cookies
Cookies are small pieces of information that your browser stores on your computer hard drive. We may use cookies to provide website usage information as well as to assist us to improve and develop the products and services we offer. Our cookies do not contain any personally identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this website.
Disclaimer
You use this website at your own discretion and risk. ISC makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws.
Neither ISC nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable in any way whatsoever (including for negligence) for any loss, damage (including incidental, special or consequential damages), costs or expenses suffered, arising out of, or in any way connected with this website or any of its content.
All warranties, conditions and representations (whether express or implied) are hereby excluded to the extent permitted by law.
Indemnity
You agree to indemnify ISC for any loss, damage or cost it suffers or incurs as a result of any breach by you of these terms and conditions.
Changes
ISC may, in its absolute discretion, modify or amend these terms and conditions at any time without providing you with prior notice. If we do so, the updated terms and conditions will be published on this website and the modifications will be immediately binding upon you for any orders submitted after the change. For any queries or assistance, please contact us at customerservice@iscsport.com or 1800 840 701.
Returns & Exchanges
If you are not satisfied with your purchase, all returns and exchanges requests must be:
- in the case of a Club Shop user, submitted to your ISC Partner Organisation to process; or
- in the case of a Custom Teamwear; submitted by the ISC Partner Organisation to their Teamwear Account Manager.
If the products are faulty or otherwise dealt with under the Competition and Consumer Law than ISC will act in accordance with its obligations under the relevant legislation.
If you change your mind, change the design or change your preferences after your order for customised items has been accepted, we cannot accept return or exchange of those goods, unless the Consumer Law applies.